This is part one in a multi-part series on usability issues with fast food eCommerce websites. We visited fast food restaurants to test how real-life users experience ordering through their websites. In each part, we'll highlight the usability problems (and possibly some successes) we discovered while performing guerrilla user testing⁽¹⁾ at popular fast food restaurant locations.

We'll also offer suggestions on improving each website for higher conversions and customer satisfaction.